At Renewed Relationships Counseling Collective, we believe that care begins with clarity, honesty, and respect.
You deserve to know how your therapy works, what your rights are, and what you can expect from us, along with disclosures required by the state of Texas. We’re committed to offering support that is ethical, transparent, and rooted in high‑quality mental health practice — so you can feel safe, informed, and empowered throughout your time with us.
Your Rights as a Client
If you ever have ConcernsAs a client receiving mental health services in Texas, you have the right to:
Be met with dignity, respect, and professionalism at every step
Receive care in a safe, ethical, and confidential environment
Ask questions about your treatment, fees, and policies at any time
Take an active role in decisions about your care
Request copies of your mental health records, as permitted by law
Choose to end therapy at any time
Share concerns or file a complaint if you believe your rights have been violated
We want you to feel informed, supported, and empowered throughout your care. If you ever have questions about your rights, we’re here to help.
Access to Mental Health Records
How to Request your RecordsClients may request access to their mental health records, within the legal and clinical guidelines set by Texas law.
To request records, you can reach out through our Contact Page or email us at hello@renewedrcc.com to receive a secure link. All requests are reviewed and processed within the timeframe required by law.
Our goal is to make this process clear and accessible, and we’re here to support you every step of the way.
Licensure & Regulatory Oversight
We believe in transparency, accountability, and care — and we respect your right to speak up if something doesn’t feel right.Our therapists are licensed or supervised in accordance with Texas law. If you have questions about a provider’s license or would like to contact the licensing authority, you may reach out to:
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Phone: (512) 305-7700
Toll-Free Investigations Line (24/7): (800) 821-3205
Submit a Complaint or Learn More
To review the official Texas Code of Ethics and licensing rules, you can click here.
We respect your right to speak up and are committed to accountability and transparency in the care we provide.
How We’re Licensed and Held AccountableConfidentiality & Privacy
Your privacy matters deeply to us. All services are provided in accordance with federal and Texas confidentiality laws, including HIPAA and state mental health regulations.
What you share in therapy is confidential, with a few exceptions required by law, such as:
Risk of harm to yourself or others
Abuse or neglect of a child, elderly person, or vulnerable adult
Court orders or other legal requirements
These limits to confidentiality are explained fully in your Informed Consent.
Our goal is to create a space where you feel safe, supported, and informed about how your information is protected.
How we Protect your StoryFees, Billing & Payment Policies
Fees, payment expectations, cancellation policies, and billing practices are clearly outlined in the Informed Consent and practice policies you receive before beginning services.
If you have questions about billing, invoices, or payment concerns, you’re welcome to reach out:
We’re here to make the financial side of care as clear and stress‑free as possible. Our goal is to create a space where you feel safe, supported, and informed about how your information is protected.
Clarity About Costs and ExpectationsFiling a Complaint
If you have a concern about the services you receive, you have the right to file a complaint with the appropriate regulatory authority.
You may submit a complaint through:
Texas Behavioral Health Executive Council (BHEC)
Office of the Attorney General of Texas – Consumer Protection Division
Filing a complaint will not affect your ability to receive care elsewhere and is your right as a client.
We're Here to ListenProfessional Licensure & Supervision
All services at Renewed Relationships Counseling Collective are provided by licensed mental health professionals, associates, or student interns practicing within the scope of Texas law.
Licensed clinicians provide services independently under their professional licenses.
Associates offer services under the supervision of a licensed supervisor.
Student interns provide services under supervision as part of their accredited training programs.
Supervision details for each provider are outlined in their Informed Consent.
We believe in transparency about who is supporting you and how your care is guided.
Who Provides Your CareTelehealth Service
When appropriate, telehealth sessions are offered in accordance with Texas law and professional standards. Clients must be physically located in Texas at the time of service unless otherwise permitted by law.
Telehealth policies, risks, and consent details are included in your Informed Consent.
Whether in person or online, we’re committed to providing care that feels grounded, accessible, and secure.
How we Protect your Story